Bespoke orders will take up to 10 weeks for completion, which applies to orders over $5000. To initiate your bespoke design process, a non-refundable down payment of $1250 is required. After confirmation of your design, full payment must be completed within 8 weeks. Your jewellery will be shipped to you between the 8 – 10 week mark after design confirmation and full payment has been made.

We provide virtual consultations as an option if you would like to speak with one of our team members. This is a great opportunity for us to get to know you before you meet with our jeweller.

To schedule a call or arrange a face-to-face meeting, please get in touch with us to check our availability at our Byron Bay studio.

We offer customised options based on the size of your request. Please note that a fee for customisation may apply, depending on the specifics of your request.

We are unable to accommodate any customisation requests that fall outside of the options provided. If you would like to receive a quote for a bespoke request, or to discuss design options with our support team, please fill in our bespoke enquiry form above.

We recommend having your ring sized with a local jeweller or following our ring size guide here.

Yes, in most cases, it is possible to have a ring re-sized if it doesn’t fit properly. However, the ability to resize a ring depends on the design and material of the ring, as well as the extent of the resizing required.

Associated costs and turnaround times can be determined once discussed with our team.

We recommend having your finger sized with a local jeweller or following our ring size guide here.

If you change your mind on your purchase after a deposit has been paid, the deposit and balance paid is non-refundable. Your deposit is considered your confirmation of your order and is not able to be refunded.

Changes after the second payment are not encouraged due to the prohibitively expensive costs that may be incurred. We recommend choosing carefully when confirming the final design.

Bespoke orders are custom made designed and made specifically for our customer. Before placing your order, please take note that we do not accept refunds solely due to a change of mind. It is important to carefully consider your purchase beforehand.

If you have any queries, please do not hesitate to contact our Customer Support team at bespoke@templeofthesun.com.au. They will be happy to assist you with any questions you may have.

We take pride in our commitment to delivering premium craftsmanship and quality. As a result, it typically takes us between 8 - 10 weeks depending on the extent of the designed ring.

After a consultation with our design team, we will be able to provide a more accurate timeframe tailored to your design. Once your order has been dispatched, you will receive a notification via email. 

If you require an urgent turnaround time, please get in touch via phone or email prior to placing your order and we will do our best to accommodate an urgent delivery.

We are unable to work with stones sourced or provided by our customers. However, if you have a particular type of stone of gem in mind for a customer design, please feel free to contact our customer support team. We have a network of trusted suppliers and can explore the possibility of sourcing the stone you desire for your bespoke piece.

Once you have confirmed your design with our team, we are happy to accommodate a payment plan, which allows you to split your payment under our lay-buy terms.

Please let our bespoke team know if you are interested in a payment plan.

We offer a 6 month warranty on all our bespoke products for manufacturing defects only. In the case of your item is damaged due to reasons there than regular wear, we can carry out repair of the item at a cost. We can provide you with an estimate of the repair charges before works are carried out.

We ship all our bespoke orders with DHL Express with signature on delivery or in-store pick up for our local customers.

For international shipments outside of Australia, it is possible that import duties and taxes may apply. Please note that upon the arrival of your order to the destination country, you will be responsible for paying all relevant custom fees and taxes that are required to release the parcel.