At Temple of the Sun we pride ourselves on delivering high quality, ethically sourced and handcrafted jewellery.
Item must be returned in perfect condition with no signs of being worn.
Solid Gold & Afterpay orders are eligible for an exchange or store credit only.
All bespoke designs, sale items and earring sales are final.
Fine jewellery - Please email support@templeofthesun.com.au.
Warranty Claim? - Please email support@templeofthesun.com.au.
Kindly be aware that customers are responsible for safely returning their items to Temple of the Sun at their own expense. This responsibility remains with them until our customer support team confirms receipt.
Wanting to submit a return? Please email us at support@templeofthesun.com.au
For all parcels that are rejected or returned to sender, the customer will be responsible for covering the full costs charged by both customs and DHL.
The minimum charge for these instances can vary, starting from $80.00 depending on the country where the parcel has been denied.
Ready to Ship Policy:
Should you have a change of mind within 14 days of purchasing, we are happy to offer a refund, store credit or exchange for gold vermeil & sterling silver collections. Please note our policy does not include sale, solid gold items or earrings (for obvious hygiene reasons).
All change of mind returns must be returned in original saleable condition & must not be worn or damaged. A shipping & handling fee of $20.00 will be charged for all exchange orders, which will be invoiced prior to your exchange item being shipped out to you. Refunds will be made via the original method of purchase. This offer extends to Temple online customers only - for items purchased from one of our Temple of the Sun stockists the store of purchase.
You will be responsible for arranging to have the item (s) returned to us and for any costs incurred.
Returns must be shipped by trackable postal service, as we will be unable to offer refunds on items that cannot be confirmed to have reached us. You will be notified by email once your return has been received and processed.
If you would like an alternate size or item, please lodge a return through our returns portal for a store credit to repurchase correct item.
No, orders placed with the payment method Afterpay - are not eligible for a refund. However, we do offer an exchange or store credit.
Solid gold purchases cannot be refunded for change mind. Only exchanges or store credit are available.
Bespoke & Made to Order Policy:
These orders are custom made designed and made specifically for our customer. Before placing your order, please take note that we do not accept refunds solely due to a change of mind. It is important to carefully consider your purchase beforehand.
If you have any queries, please do not hesitate to contact our Customer Support team at bespoke@templeofthesun.com.au. They will be happy to assist you with any questions you may have.
If you change your mind on your purchase after a deposit has been paid, the deposit and balance paid is non-refundable. Your deposit is considered your confirmation of your order and is not able to be refunded.
Changes after the second payment are not encouraged due to the prohibitively expensive costs that may be incurred. We recommend choosing carefully when confirming the final design.
Firstly, we apologise for this error and any inconvenience this may have caused you!
Please reach out within 7 days of delivery to advise of any discrepancies with your order.
Alternatively, you can simply submit a return via our returns portal, select "wrong item sent" and submit for approval. Our Customer Support team will be in touch shortly with a returns label.
If you have any further questions, feel free to contact our team at support@templeofthesun.com.au.
All of our jewellery is hand-crafted according to the highest standard and is quality checked before we send it to you.
In the unlikely case of a faulty item however, we will gladly exchange the product within 6 months of purchasing.
For all warranty claims, please email your request to support@templeofthesun.com.au, including your order number and full details of the fault including images, and our team will be in contact regarding the next steps.
Please pack the item carefully and we will arrange for your faulty item to be returned to us in Australia and a replacement to be shipped to you as soon as possible.
Please be aware that international orders may be subject to duties and taxes, which are determined by the destination country. These charges are the responsibility of the recipient.
We recommend checking with your local customs office for current charges before placing your order to avoid any unexpected fees.
These fees are also calculated at the checkout for you. Fees can be prepaid at the checkout to enable a seamless and efficient customs clearance.
In cases where duties and taxes are refused and the goods are returned to us, a return fee of $60AUD will be deducted from your refund to assist us in covering the return costs charged to us by DHL & Customs.
Temple of the Sun does not offer refunds, exchanges or store credits for items purchased from any of our trusted stockists.
If you have purchased our products from one of stockists, please contact them direct for all enquiries.