During sale periods, please allow 2–3 business days for order processing and dispatch.

All orders are shipped via DHL Express. Delivery timeframes vary by location, with international orders usually within 5–7 business days after dispatch.

Tracking information will be provided in your shipping confirmation email.

Returns and/or exchanges are not accepted on sale items unless deemed faulty.

Unfortunately, loyalty points cannot be redeemed on sale items, including items in our EOFY Sale. Loyalty rewards can only be used on full-price items and cannot be combined with sale pricing.

If you have any questions about your points balance or eligible products, please don't hesitate contact our Support Team at support@templeofthesun.com.au.

Yes. Gift card vouchers are valid across all collections, including sale items, and can be redeemed at checkout.

Yes, loyalty points will be allocated to your account when you sign in before placing an order.

Returns and/or exchanges are not accepted on sale items unless deemed faulty.

Our warranty policy applies to all jewellery including Gold Vermeil, Ethical Sterling Silver & Solid Gold.

All of our jewellery is hand-crafted according to the highest standard and is quality checked before we send it to you.

In the unlikely case of a faulty item, Temple of the Sun Jewellery offers a six-month warranty starting from the completion date for all their products. This warranty specifically covers any manufacturing faults however excludes damages caused by wear and tear, oxidisation, and broken chains.

It’s important to note that this warranty does not cover lost, damaged, or chipped diamonds and stones.

For all warranty claims, please email your request to support@templeofthesun.com.au,
including your order number and full details of the fault including images, and our team will be in contact regarding the next steps.

Temple of the Sun is not accountable for any missing jewellery.